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Find quick answers to the most common questions about our services and processes.

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Frequently Asked Questions

Find answers to some frequently asked questions about hosting and our services.

What is web hosting?

Web hosting is a service provided by companies (the web host) that sell or lease space on a server where you store the files that make your website accessible on the internet. These companies typically require that you own a domain, and they may help you purchase one.

How does web hosting work?

Once you purchase a Web hosting plan, we store your site on our servers and assign it a unique DNS. The DNS is the address that allows people around the world to access your website. This unique address is required in order for people to view your site.

What is shared hosting?

Shared hosting is a popular hosting option where a provider hosts multiple websites on one physical web server. Typically, most websites don't use many server resources, so shared hosting.

What type of hard drives are used in GoSites' services?

GoSites uses high-tech NVMe drives, ensuring top-tier performance and reliability for all our services.

How do I transfer my web pages to your server?

If you’ve built your website in a HTML editor (like Dreamweaver or Microsoft Expression Studio), upload your website files via FTP (File Transfer Protocol). We have a built-in FTP File Manager for you to access in our Hosting Control Center.

What is PCI compliance?

The Payment Card Industry Data Security Standards (PCI-DSS or PCI for short) designates security standards to protect cardholders’ credit card data. That means, entities that store, process or transmit credit card information are expected to be compliant to the standards in the Payment Card Industry Data Security Standards.

How can I accept credit cards online?

Our hosting services are a great place to setup your online presence and product catalog. You can then work with a third-party provider to process payments.

Is it necessary to acquire a domain?

Yes, a domain is necessary if you require a website, an eCommerce platform, a CRM system, a Kanban system, or a landing page. At GoSites, you can acquire your primary domain and create as many subdomains as needed to support your systems and platforms.

SUPPORT & GUIDANCE

24/7 hosting support.

At GoSites, we're here for you 24/7. Our support team is always available to assist with any questions or issues. Count on us for expert help and guidance anytime you need it.

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Have questions or need assistance? Contact us today, and we'll be happy to help!

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30-day money-back guarantee

If you are not happy with our services for whatever reason, we’ll refund your payment. No hassle, no risk.
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